Healthcare · Process Optimization
28%
Patient Throughput Improvement
19%
Admin Cost Reduction
+14pts
Patient Satisfaction Score
A regional health system operating six facilities across Maine and New Hampshire was struggling with long patient wait times, high administrative costs, and declining patient satisfaction scores. The system's leadership recognized that without significant operational improvement, they would face increasing financial pressure and potential loss of market share to competing providers.
Nexus deployed a healthcare operations team with deep experience in clinical workflow optimization and healthcare technology. We conducted a comprehensive assessment of patient flow, staffing models, scheduling practices, and administrative processes across all six facilities. Using value stream mapping and time-motion studies, we identified the root causes of bottlenecks and designed a phased improvement program. We worked closely with clinical leadership to ensure that all process changes maintained or improved care quality, and we implemented a technology-enabled scheduling and patient communication platform that reduced no-show rates by 34%.
The health system achieved a 28% improvement in patient throughput, a 19% reduction in administrative costs, and a 14-point improvement in patient satisfaction scores over 18 months. The system also reduced average wait times from 47 minutes to 28 minutes and improved staff satisfaction scores — reducing turnover in key clinical roles by 22%. The operational improvements contributed to a $6.4M improvement in annual operating margin, enabling the system to reinvest in clinical capabilities and facility upgrades.